Social Capital

Social Capital – Social and Community Relationships

L.B. Foster understands the importance of our many social relationships and interactions. Our social connections influence our business success, employees, and the communities where we live and work. We expect our Company and employees to have a meaningful and positive impact on our stakeholders.

Stakeholder Engagement

We believe it is necessary to communicate and collaborate with our stakeholders to keep lasting relationships. Engaging our various stakeholders is an iterative effort to assure that everyone is gaining value from the relationship. Our stakeholders include employees, customers, suppliers, investors, and the communities supporting our operations. Our method of engaging these stakeholders can vary, but common themes exist around mutual priorities, benefits and values.


We use various media to inform our employees of Company activity. Our primary tool for delivery is our intranet site called the HIVE, and is typically used for recognition, new hires, retirements, anniversaries, organizational changes, promotions, EH&S, wellness, and affinity group announcements.

  • Companywide CEO video, email messages and informal question & answer (Q&A) sessions with leaders
  • The HIVE Intranet, articles, podcasts, employee magazines and regional publications
  • Training and development programs
  • Wellness programs
  • Open-door programs
  • Recognition events
  • Collective bargaining
  • Ethics hotline
  • Yearly performance and development feedback


We communicate regularly with our customers though formal and informal channels via daily business operations. Additionally, we collaborate through the requests for proposals process and place inquiries to find most important customer issues. We provide them with extensive product and services information, training, and, where proper, various systems to address questions and concerns.

  •  Customer satisfaction surveys
  • Customer voice surveys
  • Internal / external sales team interaction (quoting activity, periodic visits)
  • Industry conventions, exhibitions, and gatherings
  • Training sessions and workshops
  • Advertising and marketing communications
  • Trades journals & publications
  • Technical, application and warranty support
  • Active participation in various industry associations from membership to committee members, working groups and other leadership positions such as Board members.

Finally, with the advent of supply-chain sustainability, we respond to many customer questionnaires, whether direct or managed by 3rd parties such as EcoVadis.


Globally, we engage with more than 1,000 partners and suppliers. Our Supplier Code of Conduct sets out our expectations for suppliers. We have dedicated supplier management teams that are responsible for keeping a healthy, collaborative relationship and focus on cost, quality, service levels, and continuous improvement of processes. We conduct supplier reviews based on risk assessments following our ISO requirements. Supply chain team members with our Tier 1 & 2 vendors have regular one-on-one meetings, corrective action incident reporting for non-conforming products or services and participate in industry and trade shows to stay abreast of technological advances.

Investors & Analysts

  • Quarterly earnings announcements, conference calls and presentation materials
  • News releases and periodic, quarterly, and annual U.S. SEC filings
  • L.B. Foster Company Annual Report
  • Annual Meeting of Shareholders and Proxy Statement
  • Presentations by L.B. Foster executives at financial and industry conferences
  • L.B. Foster Investor Relations Website
  • Investor Day presentations

Also, with a growth in investors assessing ESG practices, we engage ISS and S&P Global as one pathway to disclose and improve our assessments.

Community Engagement

We have approximately 30 facilities in 3 countries, which are in communities that our employees, their families, our customers, and their stakeholders call home. We want these communities to be inclusive, sustainable, and prosperous places to live and work.

Our social responsibility program encourages employees to volunteer or request corporate charitable donations to non-profit organizations with which they are active or where the Company operates. Historically, we have raised money for charitable causes requested by employees or supplied corporate support of community organizations, including:

Local Economic Contribution

We receive great benefits from the communities where we work and in turn wish to keep our good neighbor presence. We rely on local services to aid with keeping our world moving. In addition to our social contribution, our commitments to our local communities include the taxes we pay. Without energy and water supply or the use of local infrastructure (e.g., roads, wastewater, security, local emergency), our market value would erode. We believe we have good relations with our local communities and that their leadership optimizes our income and property tax revenue for mutual benefit.

Location   ~Workforce   ~ Tax Paid   Location   ~ Workforce   ~ Tax Paid  
Hillsboro, TX   100   $187,800   Columbia City, IN   10   $34,000  
Nampa, ID   70   $150,200   Niles, OH   30   $107,000  
Waverly, WV   75   $173,300   Pueblo, CO   20   $116,000  
Bedford, PA   40   $230,900   Saint-Jean-sur-Richelieu, QC   30   $1,175,600  
Birmingham, Al   25   $134,900   Burnaby, BC   35   $1.350,600  
Willis, TX (Chemtec)   40   $182,300   Sheffield, UK    40   $534,100   
Willis, TX (Ball Winch)   25   $99,200   Spokane, WA   45   $38,000  
Magnolia, TX   10   $95,700   Greentree, PA (HQ)   167   $751,300
* Above is a list of our primary manufacturing locations or offices (with a workforce > 10 employees).  There are additional facilities, including those which do not have assigned employment permanently on-site, i.e., sales office, storage, or warehouse facilities.  
* Taxes include an aggregate of State/Local/Provincial/County property, personal, and income taxes.